Cultural Ambassador I

Job Location US-NC-Charlotte
Job Opening ID
2021-122831
Facility
Presbyterian Medical Center
Department
Language & Cultural Services
Category
Patient Services
Job Status
PRN

Overview

Perform a variety of customer services support, interpretation, and cultural broker to assist in creating a remarkable patient experience for non-English speaking patients

 

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

 

Qualifications

  • Education: High School or GED Required.  4 Year / Bachelors Degree Preferred.
  • Experience: Minimum two years in a foreign language medical interpreter health care role required.
  • Licensure/Certification: NBCMI.
  • Additional skills required: Ability to successfully complete generic and department-specific skills validation, competency testing and the ambassador onboarding program. Successfully complete departmental oral and written translation assessment. Ability to drive/travel to multiple facilities/locations as needed.
  • Additional skills preferred: Successful completion of medical terminology training within 1 year of hire. Ability to drive/travel to multiple locations, facilities as needed.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

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