Insurance Specialist

Job Location US-NC-Winston-Salem
Job Opening ID
Hanes Mill
Patient Financial Services
Work Schedule
Financial Services
Job Status


Responsible for Follow Up on encounters with no payer response, analyzing patient accounts, performing the appropriate steps or actions needed to satisfy the account balance, and handling inquiries regarding patient’s account. Resubmit claims as needed.


At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.



  • Education: High school or GED required. 2 Year/ Associate degree preferred.
  • Experience: Minimum two years in medical billing or hospital coding, as a claims processor, medical claims for an insurance carrier, or clerical/billing experience in a medical office preferred.
  • Additional skills required: Excellent communication and organizational skills required. Ability to successfully complete generic and department specific skills validation and competency testing. Must display excellent customer service skills and excellent computer skills.
    Must be able to multi-task and be a team player. Must be able to work overtime as required. Must be self motivated, able to work independently without constant supervision and a critical thinker. Must be flexible, able to meet deadlines and adaptable to change.
    Ability to communicate effectively and professionally. Detail oriented and strong organizational skills. Aware of HIPAA laws.
    Familiar with Microsoft Office Applications. Must be able to manage time with tasks assigned.


It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. 

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.  T
  • he successful team member has a commitment to leveraging diversity and inclusion in support of quality care. 
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". 


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