Assistant Nurse Manager

Job Location US-NC-Winston-Salem
Job Opening ID
Forsyth Medical Center
5th West Intermediate CareUnit
Work Schedule
Nursing Care Services
Job Status



Novant Health is seeking an Assistant Nurse Manager to provide clinical and administrative leadership at the unit level. Come join a remarkable team where quality care meets quality service, in every dimension, every time.


#JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.


At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.


5 West Intermediate Critical Care Unit is an exciting 20 bed unit that specializes in stepdown care. An experienced RN is preferred but we are able to train on the job.  Someone who is inquisitive and detail oriented are key skill we look for in a potential team member.  Another asset we look for in perspective team members are those who are team players, outgoing, and those who are able to function mostly self-supported.  Our team utilizes an interdisciplinary approach with collaboration from Healthcare Providers, Respiratory Services, Pharmacy, Physical and Occupational Therapies, and Nursing support.  We serve a population that includes but is not limited to sepsis, diabetes, various degrees of renal failure, congestive heart failure, chronic obstructive pulmonary disease with non-invasive respiratory support, stable tracheostomy tubes not requiring mechanical ventilation, and those needing a vasoactive medication.  Our preferred ratio is 3:1 but we do flex to 4:1.  Our mission is to improve the health of communities, one person at a time by delivering the most remarkable patient experience, in every dimension, every time.



Education: Bachelor's Degree, Required. Bachelor's Degree in Nursing, Required. Master's Degree, Preferred. 

Experience: Minimum of two years of clinical RN experience, Preferred. Prior demonstrated nursing leadership, Preferred.

Licensure/Certification/Registration: Current RN licensure in appropriate state, Required Unit/Dept Specific, Required Certifications

Additional Skills Required: Successful completion of generic and department‐specific skills validation and competency testing. Ability to successfully complete Leader Education & Training.


Essential Functions
• Mission, Vision and Values: Partners with Nurse Manager to create a shared vision with team
members that states the department’s role in helping achieve the strategic plan and acts consistently
with Novant Health’s Mission, Vision, Values and Service Standards.
• Leadership: Works in partnership with Nurse Manager and other leaders to create, support and
maintain a culture of professional accountability. Grows and nurtures team members. Creates and
maintains a healthy work environments that results in improved patient outcomes, retention, and
organizational excellence. Facilitates decision making within the department. Acts with honesty and
integrity with team members and patients/families, showing and speaking with respect for the rights
of others, human dignity, and diversity. Makes decisions in a timely manner. Coordinates the provision
of patient care through delegation, problem solving, time management and organizational skills.
Utilizes the ANA Scope and Standards of Practice, Code of Ethics for Nurses with Interpretive
Statements, Novant Health Nursing Practice Model – Duffy’s The Quality - Caring Model©, evidence
based practice and guidelines from formal nursing organizations as the foundation for nursing
practice. Assures that team members provide care that is consistent with The Joint Commission and
other regulatory requirements. Actively participates in unit practice and best practice committees.
Promotes collegial relationships with physicians and other professional groups. Removes barriers for
team to assure optimal patient safety and satisfaction. Meets and maintains requirements of a
Registered Nurse. Develops and implements plan for self-development in collaboration with the Nurse
Manager, Director of Nursing or Nurse Executive to identify opportunities for succession planning.
Identifies opportunities for service recovery; assists with promoting collegial relationships with
ancillary/support departments within the organization.
• Interpersonal Effectiveness and Communication: Collaborate with physicians to develop or improve
processes surrounding care of patients. Assist with conducting departmental meetings. Creates an
environment that supports and respects diversity and inclusion where all team members feel safe,
included, and free to contribute to the success of Novant Health. Partners with family and patients to
resolve concerns related to the delivery of health care. Communicates with and involves the team
through regular dialogue with all team members. Coaches and mentors the team in order to achieve
our goals. Provides progress updates to Nurse Manager and team members in a timely manner, based
on team’s needs. Utilizes communication methods and tools to deliver information that improves
quality of personal and organizational decisions. Ensures timely and consistent communication.
Participates in appropriate committees and teams. Makes unit/departmental rounds
• Business Acumen: Assist with departmental/service line audits. Upholds organizational policy and
procedure. Provides project/process consultation. Shows imagination through creative solutions.
Displays interest and willingness to try new things; takes risks. Monitors operations on a daily basis
and provides guidance to the nursing team. Works with Nurse Manager to develop and coordinate
unit based initiatives or programs for a defined population. Participates in marketing/community
activities related to the service line for Novant Heath. Utilizes productivity tools and supports the unit
care team model to promote safe and effective staffing.
• Quality Improvement: Solicits feedback from ancillary stakeholders. Working directly with Nurse
Manager and other leaders, evaluates factors related to safety, outcomes, and effectiveness and
develops and implements improvement plans as needed. Makes decisions based on an understanding
of data trending and variation. Embraces change and acts as a change agent. Is a life-long learner.
Develops and implements an education plan for areas of responsibility annually in collaboration with
Nursing Practice Education and Research. Monitors and improves team satisfaction through
recruitment and retention initiatives.
• Human Experience: Creates an environment that promotes accountability through inspiration,
coaching, and mentoring. Role models and makes the services standards a part of their dialogue when
rounding with the team. Ensures patients and team are responded to in a timely manner. Monitors
customer satisfaction scores and makes changes for improvement. Works with team members to
develop or improve processes to assure a Remarkable Patient Experience. Provides updates to Nurse
Manager and seeks guidance and support to remove barriers. Celebrate accomplishments with team
• Human Resources and Organizational Development: Assists with time keeping compliance with
corporate policy. Actively participates and supports Shared Governance and other unit subcommittees. Provides ongoing and annual feedback to team members on performance through
mentoring and coaching team in developing plans to achieve personal career goals. Provides
education and training of team members. Promotes and supports nursing Clinical Ladder program.
Builds teams and partnerships. Monitors, evaluates and coordinates workload trends and manages
resources to meet patient care needs. Promotes retention and recruitment. Mentors team in
development of leadership skills and maximizes their potential. Creates an environment that supports
professional growth and development. In partnership with Nurse Manager, develops succession plans
for team members.
• Financial Vitality: Manages positions within the department to achieve quality and productivity, and
meet budget. Provides input into the annual operations and capital budgets. Supports Nurse Manager
in managing the departmental budget (measures, monitors, and balances human and material
resources). Provides input for strategic planning for system/facility and community.



It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".


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