Director of Support Services

Job Location US-VA-Manassas
Job Opening ID
Medical Office Building 1
NMG _ NVA Administration
Job Status


We are welcoming a new era in healthcare where achieving good health is just the beginning. We believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.


As a UVA Health team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.


The UVA Community Health (UVA CH) Director of Support Services oversees business functions that support the ambulatory and acute care operations. These functions and/or teams include but are not limited to: provider onboarding and orientation, contracted services management, charge entry auditors, patient experience, training and education (EPIC), operational analytics and benchmarks, and project management. As a partner to the Directors of Operations, the Director of Support Services is responsible for ensuring these business functions operate efficiently and effectively to support the delivery of the highest quality, compassionate and accessible care to patients.


Additionally, the Director of Support Services will be a project manager for strategic initiatives and act as a liaison between clinic operations leaders and additional supporting enterprise departments, including but not limited to finance and revenue cycle, human resources, marketing, facilities management, patient access, business growth and development teams across UVA CH and IT/EPIC. Come join a remarkable team where quality care meets quality service, in every dimension, every time.


#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.


At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.


  • Education
    • Graduate Degree in health care administration, business administration or related field, preferred

    • Bachelor’s Degree with relevant experience may be considered in lieu of graduate degree

  • Experience:
    • Five Years of Total Experience Required – Five years of successful leadership experience (3 of the 5 years of experience must be healthcare related)

    • Preferred – Physician practice leadership experience

  • Additional Skills (required):
    • Knowledge:

      • Knowledge of healthcare administration and clinic philosophy, policies and operating procedures.

      • Knowledge of governmental regulations and reimbursement requirements.

      • Knowledge of practice management computer systems and applications.

      • Knowledge of practice management analytics, KPIs and benchmarks.

      • General knowledge of accounting practices and procedures.

    • Skills:

      • Skill in effective personnel management including training staff and delegating duties.

      • Skill in project management, problem solving and decision making.

      • Skill in planning, organizing, delegating and supervising.

      • Skill in understanding cultural differences and experience working with people from diverse racial, ethnic and socioeconomic backgrounds.

      • Skill in verbal and written communications and presentation skills.

    • Abilities:

      • Ability to assume responsibility and exercise authority over assigned work functions.

      • Ability to flexibly respond to changing demands.

      • Ability to lead and inspire team through change, acting as a change agent through complicated implementations.

      • Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise.

      • Ability to analyze and interpret complex data.

      • Ability to interpret and understand insurance benefits and reimbursement.

      • Ability to competently use Microsoft Office, including Word, PowerPoint, Excel and appropriate practice management software.


It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".


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