Novant Health

  • Care Connection Spec

    Job Location US-NC-Charlotte
    Job Opening ID
    2018-14981
    Facility
    Whitehall Corporate Center V
    Department
    Care Connections Nurse Triage
    Work Schedule
    PRN Schedule (free text for specific schedule, if applicable)
    PRN Details
    First and second shift, and weekend availability
    Category
    Clerical Support
    Job Status
    PRN
    Hire Rate
    USD $12.65/Hr.
    Max
    USD $20.06/Hr.
    Mid
    USD $16.04/Hr.
  • Overview

    Novant Health is seeking a Care Connections Specialist to ensure a positive consumer experience by educating consumers, responding to questions, scheduling appointments, assisting consumers in completing registration online and over the phone, verification activities, and accurately updating our contact management system.Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

    Qualifications

    Qualifications:

    • Education: High school diploma required. Bachelor's degree preferred.
    • Experience: Minimum of two years’ experience in customer service, customer relations & administrative support in a medical environment preferred.
    • Additional skills required: Excellent interpersonal and communication skills using “remarkable” customer skills, possesses experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment, be detail oriented, have excellent time management. Excellent critical thinking and problem solving skills. Above average computer proficiency and ability to multi-task, working on multiple internet platforms while conversing with a consumer. Ability to assertively recommend appropriate care based on your professional training. Team player who is positive and self-motivated. High level of integrity. Basic medical terminology. Ability to use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases; Ability to successfully complete generic and department-specific skills validation and competency testing.

    Responsibilities

    • It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. 
    • Our team members are part of an environment that fosters team work, team member engagement and community involvement.  
    • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. 
    • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". 

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.