Vice President of Nursing & Market CNO

The Vice President of Nursing and Market Chief Nursing Officer’s number one responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how they contribute to the health system’s vision of achieving that commitment to patients and families.  This position will oversee 7 hospitals within the Greater Charlotte market including the following: Presbyterian Medical Center (576 beds),  Rowman Medical Center (268 beds), Matthew Medical Center (157 beds), Huntersville Medical Center (151 beds), Charlotte Orthopedic Hospital (48 beds), Mint Hill Medical Center (36 beds) and our new Ballantyne Medical Center (36 beds). The VP of Nursing will provide leadership in clinical strategy and standardization for Novant Health nursing practice and patient care across the healthcare system.  This position will be responsible for maintaining accountability for the provision of high quality, safe patient care across the corporation, consistent with the Novant Health mission, vision, values and strategic plan.  The VP of Nursing will ensure that key areas are aligned for the continued development and implementation of a strategic plan for nursing.  

• Education: Must have a BSN and a Master’s degree in health sciences or business-related field (MSN/MHA/MBA). A doctoral degree in nursing is preferred (PhD/DNP). 
• Experience:  The candidate is required to have a minimum of five (5) years of clinical experience and five (5) years of CNO leadership experience in a complex healthcare hospital system preferrable over a large facility or mulitiply hospital locations. The candidate must be a strategic, business-focused individual who has partnered successfully with senior leaders to achieve objectives and drive change. 
• Licensure / Certification / Registration: Current licensure as a Registered Nurse (RN) in a state where primary accountability lies, required. Certification in healthcare or business field highly recommended, preferred.

Leadership

• Ensures that nursing practice is governed by professional nurses.
• Participate in leadership of the healthcare organization as a full member of the executive leadership team. This includes working with governing bodies such as the Board of Trustees, Medical Executive Committee and VP councils.
• Consistently models the mission, vision and values of Novant Health.
• Participates in the strategic plan of the healthcare organization, and leads the development of the vision/strategic plan for nursing.
• Provides operational leadership and guidance for all core processes.
• Effectively manages conflict and resolution.
• Serves as an agent of change.
• Identifies and removes barriers that impede established goals.
• Adheres to ethical standards (such as, ANA’s Guide to Code of Ethics for Nurses with Interpretive Statements, 2015).
• Seeks opportunities to engage in educational opportunities for ongoing personal development.
• Participates in professional organizations and community boards/activities.
• Maintains and fosters strong partnerships with local schools of nursing and the academic community at large.

Quality Outcomes:

• Evaluates and revises systems and processes of nursing services to ensure achievement of nurse-sensitive patient, client, and family-centered outcomes.
• Demonstrates knowledge of process improvement principles and applies appropriately to improve patient care outcomes.
• Actively engages nurses, physicians, interdisciplinary team members, and leaders to improve systems.
• Ensures ongoing innovation within nursing services.
• Facilitates the conduct, dissemination, and utilization of research.
• Participate in programs that study and benchmark nursing-sensitive metrics (e.g., National Database of Nursing Quality Indicators).
• Ensures integration of appropriate technologies to meet the needs of professional nursing.
• Ensures compliance with all regulatory agencies and boards of nursing.

Patient Engagement:

• Ensures the delivery of Novant Health service standards by nursing team members with timely service recovery, as needed.
• Monitors patient engagement scores and co-creates strategies for improvement with team members and leaders.
• Serves as a patient advocate.
• Fosters a collaborative environment that maximizes the patient’s and family’s ability to make informed decisions.
• Provides opportunity for customer input into policy development.
• Ensures delivery of culturally-competent care.

Team Member Engagement:

• Establishes a strong professional practice environment, including interdisciplinary collaboration, shared governance, and professional models of care, team member development and evidence based practice.
• Ensures registered nurse participation in decision-making at various levels of the organization.
• Actively guides nursing to align with strategic initiatives within the profession (such as those documented in The Future of Nursing: Leading Change, Advancing Health, IOM, 2010)
• Coordinates the development of goals, objectives and action plans to achieve staff education and development.
• Monitors team member engagement results and co-creates strategies for improvement with team members, leaders, and human resource partners.
• Serves as a professional role model and mentor to inspire, develop, recruit, and retain nurse leaders.
• Monitors the diversity of the nursing workforce in relation to local population diversity.
• Ensures a safe working environment.
• Pursues continuing and / or formal education and maintains professional affiliations to further career development and understanding of the health care / business environment as evidenced by completed education and seminar hours and professional group participation.

Financial/Business Acumen:

• Provides global oversight of capital and operational budget specific to nursing and patient care.
• Manages positions within nursing services to achieve quality and productivity within budgetary nursing development.
• Seeks approval for capital and operational budgets.
• Acquires and allocates human, material, and financial resources for specific functions and processes.
• Develops collaborative partnerships to optimize key clinical and financial outcomes.
• Participates in the negotiations of professional service contracts between health systems and providers.
• Reviews and maintains job descriptions, department policies/procedures and other documents as needed.