End User Computing Analyst II

Digital Products and Services team members are responsible for securely managing information systems throughout their lifecycle, including knowing what information systems are within their scope of responsibility, understanding what sensitive data is stored, transmitted, or processed on those information systems, enforcing the security principles of least privilege and least functionality, knowing what events may constitute a cybersecurity incident, and understanding their role in security incident response activities. Under direction of the Manager End User Computing; Installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, and peripheral equipment; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance; and performs related work as required. Must be self-sufficient and possess the technical/administrative aptitude to complete daily time management and technical formalities.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

• Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, preferred.
  
• Experience: Two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job; required. Experience working in healthcare information technology or a similarly complex environment, preferred.
• Licensure/certification:CompTIA A+, required. CompTIA Network+, Microsoft Certifications, preferred.
• Additional skills required: Strong organization skills. Ability to work independent of close supervision. Ability to work accurately in high-pressure situations. Ability to communicate both verbally and in writing with users of varying levels of education and experience. Must stay current with advances in computing technology. Manual dexterity to use computer keyboards. Must have reliable transportation. Ability to travel between campus buildings and to remote facilities as needed. Ability to handle on-call responsibilities as directed.
• Additional skills preferred: Mobility to work in a standard office setting and to use standard office equipment, including a computer. Stamina to maintain attention to detail despite interruptions. Strength to lift and carry objects weighing up to 40 pounds.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".