Supervisor Revenue Cycle Process Improvement

Job Location US-NC-Charlotte
Job Opening ID
Whitehall Business Park
RCS Revenue Cycle Advocates
Work Schedule
Financial Services
Job Status


The employee’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families.


This position works with Revenue Cycle Services leadership as well as NHMG clinic leadership to identify opportunities for improvement in operational efficiency by developing and implementing workflow strategies. Works with third party vendors in development and implementation of new and existing services and workflows. Partners with Education and Dimensions to develop educational materials for RCS and clinical staff.


The Supervisor of Revenue Cycle Process Improvement Analysts is responsible for overseeing all related projects, reporting, implementations, and workflows that the process improvement team is responsible for.


The Supervisor of Revenue Cycle Process Improvement Analysts is also responsible for assisting with overall departmental planning, trending analysis, and evaluation of the department’s performance.


Come join a remarkable team where quality care meets quality service, in every dimension, every time.


#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.


At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.



  • Education: 2 Year / Associate Degree preferred. Associates Degree Preferred or Related Experience. High School or GED required. 
  • Experience: Minimum one year experience working directly within Revenue Cycle or a minimum 1 year in a Required Supervisory role within Revenue Cycle required. 
  • Additional skills required:
    • Educational planning, performance consulting, outstanding interpersonal and communication skills, skill in exercising initiative, judgment, problem-solving and decision making, giving and receiving feedback, team building, safety and infection control, regulatory/governing standards, corporate and regional policies and procedures, office equipment, knowledge of computer systems and applications, knowledge of human resource management practices including supervision and staff development. Must be able to successfully manage multiple projects simultaneously with excellent time management abilities.
    • Must possess supervisory skills for accepting responsibility, making decisions, directing, delegating, and supervising team members. Excellent communication and organizational skills required. Ability to investigate, analyze and resolve issues at a high level. Ability to work efficiently and accurately and to organize and plan work. Flexibility and adaptability to work additional hours and to work under stress. Must be able to work effectively with individuals of all cultures and levels of authority. Excellent negotiation and, problem solving skills
  • Additional skills preferred: Claim edit/rejection, Microsoft Excel, PowerPoint, Word, Access database.


It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".


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