Novant Health

Collection Analyst

Job Location US-NC-Winston-Salem
Job Opening ID
Hanes Mill
Patient Financial Services
Work Schedule
Financial Services
Job Status


Responsible for handling outbound and inbound dialer phone calls for acute and physician guarantor accounts. Process financial assistance applications. Handle bankruptcy notices and estates. Handling of old collection accounts of Novant subsidiaries. Vendor management. Invoice and follow up on non-patient related revenue.


At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.


  • Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred.
  • Experience: 2 years collections or customer service, preferred.
  • Additional Skills (required):
    • Knowledge of third-party reimbursement, medical billing, claim forms, and federal and state regulations concerning medical billing required.
    • Good communication and organizational skills required.
    • Knowledge of Excel.
    • Ability to investigate, analyze and resolve issues.
    • Ability to work independently, efficiently, and accurately.
    • Typing skills.
  • Additional Skills (preferred): Ability to work as a team player.


It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".


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