The Pathology Support Technician II works under the supervision of the Anatomic Pathology Manager and Pathologists. The team member is responsible for accurate and timely processing of requests for send-outs of pathology records, slides, and blocks and follow-up with physicians and requestors to obtain additional information as needed. Order, track and provide updates to requestors on the status of their send-out requests. Analyze and respond appropriately to legal requests for records. Ensure documentation is prepared and/or received and maintained in compliance with CLIA, HIPAA, OSHA, and other federal and state regulations. File, retrieve, and maintain pathology blocks and slides per CAP and NHLS laboratory retention and disposal policies. Prepare packages for pickup and delivery by FedEx and other carriers. Support Novant Health’s pathologists and ordering clinicians to provide exceptional patient care by fulfilling send-out requests in an accurate and timely manner.

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At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. 

• Education:  High School Diploma or GED, required. 2 Year / Associate Degree, preferred.
  
• Experience: 3 years of Clerical experience in the medical field, preferred. 3 years of Clerical experience in Pathology or Laboratory Medicine, preferred.  
• Additional skills required:
  • Working knowledge of the computer keyboard and must be capable of being trained on the pathology computer system.
  • Proper telephone etiquette.
  • Proper filing of slides/blocks.
  • Confirm two patient identifiers on all materials received in and released from the lab.
    
• Additional skills preferred:
  • Beaker/Epic Experience.
  • ARCOS block system storage.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters teamwork, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".