Split role with Patient Access Tech. The Technical Assistant II works under the supervision of the department manager and the Lead Technical Assistant to perform a variety of clinical and clerical duties associated with the registration and laboratory testing of patients. The TA II is responsible for specimen collection and performing EKGs in the Outpatient Laboratory department. They are responsible for order verification and placement as well as processing specimens delivered by patients and clients. The TA II facilitates timely and appropriate specimen preparation to facilitate transport to the testing laboratory. They serve as the primary link between the laboratory and the patient. The TA II interacts with physicians, guests, patients and family members, and other Medical Center staff. 

Credentials:
NonEssential:
* Cert Phlebotomist

Education:
Essential:
* General Education Degree

Other information:

Education: High School Diploma or equivalent required.

Licensure / Certifications: National phlebotomy certification preferred. Regional phlebotomy certification or national medical assistant/nursing assistant certification acceptable.

Experience: One year experience in a related healthcare setting preferred. 

Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. 

Performs other duties as assigned. 

Individual will possess commensurate combination of education, experience and qualifications.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. - Our team members are part of an environment that fosters team work, team member engagement and community involvement. - The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. - All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

1. Prepares the patient in a developmentally appropriate manner; properly identifies the patient; collects and processes specimens and EKG tracings.
2. Receives, interprets, and processes physician orders for laboratory procedures.
3. Perform accurate data entry into hospital and laboratory information systems
4. Performs clerical/computer duties as assigned.
5. Provides patient and family with verbal and written instructions as appropriate.
6. Maintains equipment, supplies, and work area per IPC standards
7. Maintains and promotes customer satisfaction.
8. Demonstrates positive interpersonal relations in dealing with team members.
9. Contributes to the effectiveness of the department program of services.
10. Perform daily QC for glucose meter and perform POCT on same.
11. May perform moderate or waived point of care testing per CLIA guidelines.