Novant Health is seeking a Care Connections Specialist to ensure a positive consumer experience by educating consumers, responding to questions, scheduling appointments, assisting consumers in completing registration online and over the phone, verification activities, and accurately updating our contact management system.Come join a remarkable team where quality care meets quality service, in every dimension, every time.
Join Team Aubergine NovantHealth.
Let Novant Health be the destination for your professional growth.
Education: High School Diploma Required Bachelor's Degree Preferred.
Experience: Minimum of two years experience in customer service, customer relations & administrative support in a medical environment. Preferred
Additional Skills Required: Excellent interpersonal and communication skills using “remarkable” customer skills, possesses experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment, be detail oriented, have excellent time management. Excellent critical thinking and problem solving skills. Above average computer proficiency and ability to multi-task, working on multiple internet platforms while conversing with a consumer. Ability to assertively recommend appropriate care based on your professional training. Team player who is positive and self-motivated. High level of integrity. Basic medical terminology. Ability to use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases; Ability to successfully complete generic and department-specific skills validation and competency testing.
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.